To cancel an order, simply call our customer service at +91-8188851148 (10 AM – 6 PM) or email us at email@example.com.
In case, the order has already been shipped, please inform customer service, and do not accept the shipment.
We accept/not accept returns under the following situations:
- Damaged items getting delivered.
- Delivery of wrong items – not according to your order
Returning the product will not be accepted when the customer has no valid reason for returning the product. And if the customer wishes to return under no given valid reason, the customer must bear the shipping charges.
If your package appears damaged, and upon opening it if you find the artifact damaged, call us at +91-8188851148 (10 AM – 6 PM) / email us at firstname.lastname@example.org within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
Make a note of the damage on the courier’s copy of the airway bill, and a copy of the airway bill, which you retain.
Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the
Please notify Sascan Meditech directly within 2 days of receipt of the product if there is damage along with the details of the damage.
Also, send us images of the package with close-ups of the damaged portion(s)
When you call us/ email us, we will discuss a replacement, refund, or credit. In case you desire a replacement, please ship the product back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to be borne by you.
Delivery of wrong items – not according to your order
Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-8188851148 (10 AM – 6 PM) / email us at email@example.com. Please provide us with the following:
- Details of your order number and the item/s
included in your order.
- Invoice number accompanying your order.
- The consignment number of the courier’s airway
When you call us/ email us, we will discuss a replacement, refund, or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge.
Refunds are processed in a maximum of 15 days from the date on which Sascan Meditech receives returned goods. Through Net Banking, Debit Card, or Credit Card, the amount will be transferred back into the bank account from which it was paid.